Peoples Communication
  • Quitman, TX, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, Paid Time Off, 401(k), Holidays and more.

Department: Customer Service

FLSA Status: Non-Exempt

Reports To: Customer Service Supervisor

Location: Quitman, TX

General Summary:

Serves as primary point of contact for new customers. Assists customer with billing inquiries, new service requests, disconnects and specials deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions:

  • Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes and disconnects, and service questions and concerns. Completes appropriate paperwork for service plan changes and disconnects.
  • Handles disconnects and reconnects of services of customers with late payments.
  • Completes credit checks on new customers as appropriate.
  • Promotes and sells products and services to new and existing customers.
  • Develops and sends correspondence to customers.
  • Receives payments for customers, post payments to appropriate accounts and issues receipts as requested.
  • Counts and balances cash drawers, as requested.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities:

  • Knowledge of telecommunications technology, products and services.
  • Knowledge of company policies and procedures.
  • Knowledge of company products and services.
  • Knowledge of marketing and sales practices and principles.
  • Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
  • Skill in oral and written communication.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to make sound decisions using information at hand.
  • Ability to maintain confidentiality.
  • Ability to work with frequent interruptions.
  • Ability to troubleshoot and resolve problems and issues.
  • Ability to pay close attention to detail.
  • Ability to effectively function as a team player.
  • Ability to work in close proximity to others.

Education and Experience:

High school diploma or equivalent with one (1) year of customer service experience required.

Peoples Communication
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